Contact
Contact
One point of contact for every subject, from truck supply to service and from energy systems to occupational safety applications. Send us your request and the person who knows the subject will come back to you.
- One point of contact
- Head office: Pendik
- Workshop: Kartepe
- Same working day reply
Direct contact
You can reach us by telephone during weekday working hours, or send your request in writing.
Whatever you are writing about, adding these details moves things faster
Truck supply and sales
The weight of the load you will carry, the lift height, the aisle width and the daily operating time. Those four figures are enough for us to narrow down the truck choice in the first conversation.
Truck rental
How long you need the truck (short term up to 12 months, long term above that), how many trucks and the shift pattern. Maintenance and periodic inspection are included in the rental fee.
Service call
The make, model and serial number of the truck, when the fault started and any warning shown on the display. Please add the address of the site where the truck is.
Genuine spare parts
The serial number of the truck and, where possible, the part number. We can also find the right part from the serial number.
Safety and productivity applications
The situation you want to solve: pedestrian interaction, intersection safety, speed limiting, authorisation or location tracking. A short description of the conditions on site is enough.
Careers
Send your CV by e-mail and write the position you are interested in on the subject line. Current openings are on our Careers page.
Our head office and our workshop
Commercial matters are run from our head office in Pendik (Istanbul); service and overhaul work is carried out in our own workshop in Kartepe (Kocaeli), an industrial region about an hour east of Istanbul.
After your request reaches us
Our standard flow has four steps. Depending on the subject, a site visit is added to it.
Reply
Your request is passed to the right person within the same working day and you get an answer.
Clarification
We talk through the truck, the site and the operating conditions. If it is needed, we come and look at your facility.
Quotation
Depending on the need, a sales, rental or service quotation is sent in writing.
Execution
Delivery, installation or service is scheduled and followed up through one point of contact.
Common questions
How quickly do you reply?
Requests that reach us between 09:00 and 18:00 on weekdays are answered within the same working day. Requests arriving outside working hours or at the weekend are dealt with on the morning of the next working day.
Do I have to bring the truck to you for service?
No. Almost all scheduled maintenance is completed without the truck leaving your site. Only overhauls and heavy repairs are taken into our workshop in Kartepe.
What should I send in order to get a quotation?
For truck supply: the load weight, the lift height, the aisle width and the daily operating time. For service: the truck serial number and a description of the fault. If anything is missing, we will ask you for it.
Do you serve the whole of Turkey?
Truck supply and rental cover the whole of Turkey. For service, it is enough to tell us which province you are in and we will confirm how our field team plans to reach you.
Do you only service STILL trucks?
We are an authorised STILL Arser dealer and service partner. Send us your request for other makes and we will tell you plainly whether it falls within our scope.
Send us your request
Filling in the form is enough; the person who knows the subject will come back to you within the same working day.
